We're sorry if your purchase didn't quite meet your expectations. Here you'll find all the information you need to make a return.

Timeframe for Returns

You have 14 days from the delivery date to return your items. If you need assistance, we're happy to help at bonjour@harmo54paris.com.

Condition of Items

Please return items in their original condition with all accessories and tags intact. Try on the items carefully to ensure they remain in perfect condition for return. Each piece is carefully crafted, and we appreciate your help in maintaining their quality upon return.

Defective Items

If you need to make a claim or believe your item is defective, we're here to help. Simply send an email to bonjour@harmo54paris.com with:

• Photos of the item and its label
• Your order number

We will quickly assess your request and provide you with a specific return form. Please note that we cannot process the return without this form, so it's important to use it to ensure a smooth process.

Return Costs

• Returns from Switzerland: Free for the first return of each order except for pieces on Sales.
• Returns from other countries: Return shipping costs are the customer’s responsibility.

Return Process Carefully place the items you wish to return in a box of your choice, making sure they are well protected.

• If you have an account: log in and request your return following the instructions.
• If you do not have an account: fill out your return sheet, without which we cannot register your return. If you did not receive it, contact us at bonjour@harmo54paris.com.
• Attach the return label included in your package. If you did not receive it, contact us at bonjour@harmo54paris.com with your order number and the item you wish to return, and we will send you the information for your return.
• Simply drop off the package at your nearest drop-off point or post office. Remember to keep your receipt.

Refunds

Once your return is received and accepted, we will process your refund immediately. Refunds may take up to 15 days to appear on your account, depending on your payment provider.

Exchanges

While we do not offer direct exchanges through our site, you can return the original item and place a new order. We will gladly reimburse the shipping costs for your new order (exchange)—contact us before placing your new order at bonjour@harmo54paris.com, and we will take care of the rest.